Analysis
As apologies go, this was not the most fulsome. Mr Hartnett - under major political pressure - said he was sorry if his original words had offended. He did not simply say I'm sorry, I was wrong. He continued to obliquely blame the changes on teething problems with the new IT system.
That the Chancellor himself should need to intervene is a measure of just how annoyed the wider public is at discovering that their tax affairs are no longer in order as well as how embarrassing this whole episode has been for HMRC and the Treasury itself.
Apologies aside (however conditional), 1.4 million people will still have to cough up more than they thought and for some it may end up being a largeand punitive proportion of their disposable income.